Mark Graham Brown

Mark Graham Brown has been consulting with organizations on improving performance since 1979. He has worked with business and government organizations in the U.S. and 16 other countries, and is regarded as one of the leading experts on performance measurement/balanced scorecard and the Baldrige model.

Mr. Brown is the author of the first and best selling book ever written on the Baldrige criteria that has been updated every year since 1990. He is also the author of three books on analytics/performance metrics, listed on the “Books” page of this web site. 

Mark’s corporate clients include: Bose, Medtronic, Wells Fargo, Farmers Insurance, ESAB, PepsiCo, Momentum Textiles, Promega, and Bechtel. Non-profit/government clients include: New Zealand Business Excellence Foundation, Palomar Medical Centers, California State University, Department of Energy, Centers for Disease Control, U.S. Navy, Army Corps of Engineers, Los Angeles Unified School District, and City of Los Angeles. 

Mr. Brown conducts public workshops for the Institute for Management Studies and the California Council for Excellence.
He has his own consulting practice in Dana Point, California.


Mark’s Books

 
Delegates rated your talk a 4.8 on a 1-5 scale – one of the highest scores ever!Judith Ross, Program Manager, Balanced Scorecard Collaborative